Refund policy

Return & Refund Policy:

To ensure the optimal quality of our products and provide you with an exceptional beauty experience, we have implemented stringent exchange procedures.

Here's how it works:

• Eligibility: Refunds are applicable only if the items are received damaged or if there is an error with your order upon delivery.
• Notification: Please inspect your items immediately upon delivery. If you find any damage or discrepancies, inform the delivery driver right away.
• Refund Process: Once you report an issue, Gala Lab will aim to process your refund promptly. Early notification helps us resolve the issue more quickly.
• Assessment: Gala Lab reserves the right to assess the condition of the items to determine refund eligibility.
• Supporting Documentation: For assessment purposes, Gala Lab may request photographs, invoices, or, in some cases, the return of the item itself.
• Discretionary Refunds: 

• Refund requests may be denied if the item is found to be in satisfactory condition or if the order was placed incorrectly by the customer.

• Contact Information: For further inquiries or assistance, please contact us at gala@galalabexperiene.com